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Issue View Page Panel

TicketBook allows you to display the current period summary report of a contract directly on issue view pages for service desk agents.

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Using the Issue View Page tab, the following settings can be configured:

  • Enable or Disable the Issue View Page Panel: Decide whether the issue view page panel displaying the contract’s current period report should appear on issue view pages.

  • Select the Issues: Define which issues on your system will display this contract's information.

  • Set Visibility by User Groups: Determine which user groups will be able to display the panel.

  • Add a Note for the agents: Enter an optional text note that will be shown to JSM agents on the Issue View Page panel.

The Panel

When the Issue View Page Panel is enabled for a contract, and an issue matches the panel’s JQL, authorized users will see the contract’s current period summary report in a panel on the right side of the issue view page.

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