Troubleshooting

Please go through the following steps to find causes for your issues with Auto Plan Time for TEMPO.

1. APT uses the information in fields selected for Assignee, Start Date, End Date and Estimation to create/update plan time allocations. For any issue please make sure that valid JIRA fields are selected in the configuration page, JIRA issue has values for these fields.

2. APT does not create plan time allocations just because it is installed on the system but responds to updates on issues that change one of the four issue fields set for allocation. Please make sure at least one of the four fields is updated (for example through the edit screen) and then check to see if the allocation is created.

3. APT works on a "1 Issue - 1 Allocation" principle. If you make multiple allocations in TEMPO for the same Jira issue, these allocations will keep overwriting each others data on the issue.

4. If you still do not have an allocation created for the issue, please follow the steps defined in the link below. These steps will enable detailed logging for APT. Then once again update on of the four fields of the issue you are working on and send us the log output. (OBSS Plugin Support Portal)

How to create detailed Jira logs for OBSS plugins?

While creating a support ticket please do not forget to tell us about the Jira and APT versions that you are using with screenshots of APT settings, the issue you are working on (showing field values) and Tempo calendar.