How to send Jira notifications to delegates of users?

Summary

Jira sends various notifications to users. When you delegate some of the actions to other users, you'll want those delegates to get the notifications as well. 

OK, but, how do you send Jira notifications to the delegates of users, using Keychain - Delegation for Jira?

Solution

To send notifications to delegate users, we will use the new custom field type, introduced by Keychain, and configure the notification scheme to send notifications to the users in that field.

To implement that, follow these steps:

• First, follow the steps in this tutorial to create a Keychain custom field that displays the delegates of your users.
• Go to Jira Admin >> Issues >> Notification Schemes page. Find the notification scheme used by your project.
  • Click on Notifications.

• The Edit Notifications page will open.
  • Click the Add link next to the notification that you want your delegates to receive.
  • In this example, we are using the Issue Updated event.

• Select the User Custom Field Value option and select Delegates of Assignee field.
  • This field was created by the tutorial referenced at the top of this page.
  • Then click Add.

• The browser will return to Edit Notifications page. Here you can see that the custom field is added to the notification list for the selected event.

• The configuration is complete.
• After following these steps, go to Configuring Delegations screen on your Jira to make some delegation definitions for your users. 
  • In this example, we've set Alana Grant as the delegate of Vincent Wong.

• Open any issue that is assigned to one of the users that you set a delegate for.
  • The new Delegators of Assignee field will show the delegates for that user.

• Make an update on this issue.
  • The users in the Delegates of Assignee field will also get notifications for the issue update.
  • Whenever the Assignee of the issue changes, the Delegates of Assignee field will be updated immediately and the subsequent update notifications will be sent to the new assignee and the new assignee's delegates.