TicketBook - Service Time and Contract Management for Jira Cloud
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Permissions

Setting Permissions

The "Permissions" page can be found under Jira Admin Settings >> Marketplace Apps >> TicketBook >> Permissions

Using the Permissions page, you can set:

  • Users who can view contracts and contract reports:
    This is the global permission for accessing TicketBook.
    Visibility can also be restricted per contract using the Permissions tab on the Contract Definitions page.

  • Users who can create new contracts:
    Defines who is allowed to create and configure new contracts in TicketBook.

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Jira Administrators always have both view and create permissions on all contracts, even when access is restricted in the contract definition. This ensures that administrators can recover access if a configuration mistake locks a user out of a contract.