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TicketBook - Service Time and Contract Management for Jira Cloud

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TicketBook - Service Time and Contract Management for Jira Cloud

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Privacy Policy for OBSS Apps on Atlassian Server and Data Center Platforms

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Keychain - Delegation for Jira Data Center

Introduction
Installation
Configuring Delegations
Delegation Configuration for Self
JQL Functions
Delegation Policies
Delegation Categories

Custom Fields

Using Keychain Custom Fields for JSM Portal Approvals
Using Keychain Custom Fields for Search
Using Keychain Custom Fields in Issue Security Schemes
Using Keychain Custom Fields in Notification Schemes
Using Keychain Custom Fields in Permission Schemes
Using Keychain Custom Fields with other apps' Conditions

Workflow Functions

Workflow Condition
Workflow Post-Function

How to

How to delegate a workflow permission that is controlled by a workflow condition?
How to delegate the approval permission in a JSM customer portal approval?
How to display the delegate users in a custom field on the issue?
How to send Jira notifications to delegates of users?
How to set Jira Permission Scheme permissions to delegates of users?

Permissions
Support
Audits

Rest API

Endpoints

Create Delegation
Delete Delegation
Get All Delegates of Delegator
Get All Delegators of Delegate
Get Categories
Get Delegation
Get Delegations
Update Delegation

Authorization

Release Notes

Knowledge Base

2025-10-01 - Lost app settings after upgrading Timepiece - Time In Status for Jira Data Center to version 6.3.x or 6.4.x

Resources

TiS Server and Data Center - Sample Spreadsheet Integration Files

JQL Issue Select

Main
Installation

Custom Fields

JQL Advanced Select Field
JQL Lookup Field Configuration
Deprecated custom fields

JSD Customer Portal
Migrating to JQL Advanced Select
Searching by JIS Fields

Dynamic Patterns

Tokens Reference
Using JIS Fields in Token Strings

Use cases

Use case 3: Customer Portfolio - Showing field values of other issues
Use case 1: Product Portfolio - Picking issues from a static JQL
Use case 2: Product/Module Portfolio - Picking issues from a dynamic JQL

Support

Atlassian Plugin Support Levels

Timepiece - Time in Status for Jira Data Center

Installation
Accessing Timepiece

Reporting Page

Filter Types
Report Types
Report Options
Multi Visit Behavior
Status
Assignee
DBS Metrics
Field
Date Range
Calendar
View Format
Export
Sharing
Saving and Loading Report Settings
Charts
Status History Expanded
Sort
Filter
Data Bars
Drill Down

Gadget

Using Timepiece Jira Gadget in Confluence

Issue View Tab

Configuration

Access Settings
Calendar Settings
Format Settings
File Exports
Configuration File
Tracking app use
Audit Logs

REST Reporting

Authorization

Endpoints

Single Issue
Single Issue Expanded
Issue List
Issue Aggregation

File Export

Synchronous File Export (a.k.a Small Export)

Asynchronous File Export

Start an Export
Get status of a single export
Get status of all exports
Download an export file
Abort an export

Calendars
Statuses
Get a List of Parameter Sets
Get the details of a single Parameter Set

Field Names for REST Reports
Getting reports with Parameter Sets

Sample Spreadsheet Integration Files
Frequently Asked Questions (FAQ)
Troubleshooting
Support
Training Material
Internet Access
Release Notes
Migrating from Data Center to Cloud

QLogger

Main

Timepiece - Time in Status for Jira Cloud

Overview
Installation
Accessing Time in Status
Getting Started

Reporting Page

Filter Types
Report Types
Report Options
Drill Down
Multi Visit Behavior
Status
Assignee
DBS Metrics
Field
Date Range
Calendar
View Format
Exporting
Sharing
Saving and Loading Report Settings
Charts
Status History Expanded
Expanded Reports
Sort
Filter
Highlight
Data Bars

Gadget

Using Timepiece Jira Cloud Gadget in Confluence Cloud

Issue View Tab
Scheduled Reports and Alarms

Configuration

Access Settings
Calendar Settings
Format Settings
Addon Settings
API Settings
Renaming your Jira Cloud Site

REST Reporting

Service URL
Authorization

Endpoints

Single Issue
Single Issue Expanded
Issue List
Issue List v2
Issue Aggregation

File Export

Synchronous File Export (a.k.a Small Export)

Asynchronous File Export

Start an Export
Get status of a single export
Get status of all exports
Download an export file
Abort an export

Statuses

Custom Calendars

Search Calendar
Get Calendar By ID
Create Calendar
Update Calendar
Calendars

Parameter Sets

Search Parameter Set
Get a List of Parameter Sets
Get the details of a single Parameter Set
Create a Parameter Set
Update a Parameter Set
Validate a Parameter Set
Validate a Parameter Set By ID

Format Settings API

Get Format Settings
Update Format Settings

Field Names for REST Reports
Getting reports with Parameter Sets

Integrations

PowerBI Integration with Custom Query
Sample Spreadsheet Integration Files
eazyBI Integration

Frequently Asked Questions (FAQ)
Troubleshooting
Support

Timepiece - Knowledge Base

How to use date fields to see duration trends
I am working with multiple vendors. How can I see how much time I spent waiting for each?
I move issues from sprint to sprint. How can I see how much time my issues spent on each status under each sprint?

Jira Automation

How to set Due Date based on a value from Timepiece ?
How to set Original Estimate based on a value from Timepiece ?

My work may be blocked by one of many third parties. How can I see how much time I lost waiting for each?
How can I order the issues in a Timepiece report?
How to calculate throughput?
How to get Lead Time or Cycle Time ?
How to get the direct link to a prepared report to share with colleagues?
How to get total status durations for an issue and its subtasks ?
How to get total status durations for Epics ?
How to identify who is the bottleneck in the process ?
How to measure the time spent on multiple levels of support teams ?
How to measure the total time spent waiting for customer ?
How to see status durations of issues only for issues that were in a given status at a specific time window?

Internet Access

Server/DC to Cloud Migration

Server/DC to Cloud Migration with JCMA
Server/DC to Cloud Manual Migration
Server/DC and Cloud Feature Comparison

Cloud to Cloud Migration
Training Material
Rate Limit
Data Flow

Release Notes

3.0.x Release Notes
3.1.x Release Notes
3.2.x Release Notes
3.3.x Release Notes
3.4.x Release Notes
3.5.x Release Notes
3.6.x Release Notes
3.7.x Release Notes
3.8.x Release Notes
3.9.x Release Notes
3.10.x Release Notes
3.11.x Release Notes
3.12.x Release Notes
3.13.x Release Notes
3.14.x Release Notes
3.15.x Release Notes
3.16.x Release Notes
3.17.x Release Notes
3.18.x Release Notes
3.19.x Release Notes
3.20.x Release Notes
3.21.x Release Notes
3.22.x Release Notes
3.23.x Release Notes
3.24.x Release Notes
3.25.x Release Notes

Security

Security Vulnerability Fix Policy
Severity Levels for Security Issues

Security Advisory

2019-12-23 Baselines for Confuence Security Advisory
2021-02-25 Time in Status for Jira Server and Data Center Security Advisory
2021-12-15 Security Advisory for Log4Shell vulnerability in OBSS apps on Jira Server and Jira Data Center

Security Knowlege Base

2021-12-13 Log4Shell Vulnerability

Auto Plan Time for TEMPO

Main
Jira Portfolio Integration
MS Project Integration
Troubleshooting

TicketBook - Service Time and Contract Management for Jira Cloud

Installation
Accessing TicketBook

Contracts

Contract Definition
Clauses
Contract Permissions
Customer Portal Panel
Issue View Page Panel

Permissions
Contract Report
SLA List Report
SLA Success Rate Report
Support

Release Notes

1.0.x Release Notes
1.1.x Release Notes
1.2.x Release Notes
1.3.x Release Notes
1.4.x Release Notes
6.0.x Release Notes
6.1.x Release Notes
6.2.x Release Notes
6.3.x Release Notes

Historian - History Explorer for Jira Cloud

Introduction
Installation
Accesing History Explorer

Work Item History Report

Selecting Work Items
Selecting Fields
Work Item Based View
Field Based View
Group & Sort
Filter
View Options
Export

Configuration

Permissions

Support

Release Notes

2.2.x Release Notes
2.3.x Release Notes
2.4.x Release Notes
2.5.x Release Notes

User Property Manager

Main
Installation
Bulk Operations
Custom Fields

How to

How to create detailed Jira logs for OBSS plugins?
How to create detailed logs for scripts in Google Sheets documents?
How to get browser logs (HAR file) for OBSS plugins?

Service Desk Reporter

Main
Installation

Reporting

Field Names for REST Reports
List Report
Success Ratio Report

Setting Permissions

Baselines for Confluence Cloud

Main
Installation
Creating a Baseline
Viewing a Baseline
Deleting a Baseline
Comparing Baselines

Configuration

Configure Permissions

Troubleshooting
Rate Limit
Support

Server/DC to Cloud Migration

Server/DC and Cloud Feature Comparison
Server/DC to Cloud Migration with CCMA

Release Notes

1.0.x Release Notes
1.1.x Release Notes

Baselines for Confluence Data Center

Main
Installation
Creating a Baseline
Viewing a Baseline
Deleting a Baseline
Comparing Baselines
Viewing Baselines for a Single Page
Export

Configuration

Configuration File
Configure Security

REST API
Troubleshooting
Support
Getting app usage statistics
Release Notes

Field Sync for Jira Data Center

About Field Sync
Installation

Configuration

Subtask Listener Configuration
Linked Issues Listener Configuration
Epic-Story Listener Configuration
Portfolio Roadmaps Listener Configuration

Sync Existing Issues
Performance Optimization
Troubleshooting
Release Notes

OBSS Apps on Atlassian Marketplace
OBSS Apps Web Site

Main

Installation
Accessing TicketBook

Contracts

Contract Definition
Clauses
Contract Permissions
Customer Portal Panel
Issue View Page Panel

Permissions
Contract Report
SLA List Report
SLA Success Rate Report
Support

Release Notes

1.0.x Release Notes
1.1.x Release Notes
1.2.x Release Notes
1.3.x Release Notes
1.4.x Release Notes
6.0.x Release Notes
6.1.x Release Notes
6.2.x Release Notes
6.3.x Release Notes

Breadcrumbs

TicketBook - Service Time and Contract Management for Jira Cloud
Release Notes

On this Page

6.3.x Release Notes

6.3.0

Released on 19 December 2025

Summary

Maintenance

Bug

APDSCMC-60 Backend error for 'Customer' users when 'Everyone' is unselected in app permissions

Copyright
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