The Timepiece Knowledge Base is a collection of practical guides, real-world use cases, and answers to common how-to questions. Each article focuses on a specific scenario or workflow that Timepiece users encounter, and walks through exactly how to address it using Timepiece features.
Evaluating Timepiece
Comparison with Other Time in Status Apps — A side-by-side comparison of Timepiece against other time-in-status apps on the Atlassian Marketplace, covering features, capabilities, and key differentiators.
Reporting Techniques
How to use date fields to see duration trends — Shows how to use Timepiece's date field grouping to break down status durations over time periods such as week, month, or quarter, allowing you to spot trends in how long issues are spending in each status.
How can I order the issues in a Timepiece report? — Explains how to sort Timepiece report results by any column value, including status durations, issue fields, and aggregated metrics.
How to get the direct link to a prepared report to share with colleagues? — Explains how to use the Sharing feature to generate a URL that opens a pre-configured Timepiece report, making it easy to share specific reports with teammates.
How to see status durations of issues only for issues that were in a given status at a specific time window? — Covers how to use the Date Range and history trim features together to restrict a report to only issues that were active in a specific status during a defined time period.
Flow Metrics: Lead Time, Cycle Time, and Throughput
How to get Lead Time or Cycle Time? — Walks through how to configure a Duration Between Statuses report to calculate Lead Time and Cycle Time for your issues, using Consolidated Columns to group the relevant workflow stages.
How to calculate throughput? — Shows how to use Timepiece's date grouping and aggregation features to measure how many issues your team completes per time period.
Sprint and Epic Reporting
I move issues from sprint to sprint. How can I see how much time my issues spent on each status under each sprint? — Explains how to use Timepiece's Sprint filter and history trim together to report on status durations scoped to a specific sprint, even when issues carry over between sprints.
How to get total status durations for an issue and its subtasks? — Shows how to write a JQL query that captures a parent issue and all its subtasks in a single Timepiece report, then use aggregation to get combined durations.
How to get total status durations for Epics? — Explains how to report on the total time all issues under an Epic have spent in each status, giving you a full picture of Epic-level workflow performance.
Team and Bottleneck Analysis
How to identify who is the bottleneck in the process? — Shows how to use Assignee Duration and Group Duration reports to compare how long issues spend with different team members or groups, making it straightforward to pinpoint where work is slowing down.
How to measure the time spent on multiple levels of support teams? — Explains how to configure Timepiece to measure how long issues spend at each tier of a multi-level support structure, using workflow statuses or assignee groups to represent each level.
Vendor and Third-Party Waiting Time
I am working with multiple vendors. How can I see how much time I spent waiting for each? — Shows how to structure your workflow or use custom fields to track vendor-related waiting time and report on it per vendor using Timepiece.
My work may be blocked by one of many third parties. How can I see how much time I lost waiting for each? — Covers how to track time lost to third-party blockers using Timepiece's Any Field Duration report or custom status configurations.
How to measure the total time spent waiting for customer? — Explains how to use Consolidated Columns to combine all customer-waiting statuses into a single metric, giving you a clear total of how much time your team spends blocked on customer responses.
Jira Automation Integration
Jira Automation — Covers how to use Timepiece data values inside Jira Automation rules. This section includes two specific guides: how to automatically set an issue's Due Date based on a time-in-status value from Timepiece, and how to set an issue's Original Estimate based on a Timepiece value.
Administration
How can I Uninstall Timepiece? — Step-by-step instructions for uninstalling the Timepiece app from your Jira Cloud instance.