Business Need
Let's presume ...
Each of your Jira issues represent a customer request that needs to be completed. Sometimes you need to escalate the request to external vendors.
You want to see how much time you spent waiting for vendors, without adding statuses for each vendor.
Solution
ANY FIELD DURATION report of Timepiece can be utilized for this purpose.
You should...
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Customize your workflowCreate a Jira custom field named Vendor and define all your vendors as options for this field.Customize your Request workflowCreate a status named Waiting for Vendor and add this status to your workflow.Define a screen for the transition to Waiting for Vendor status, put the Vendor field on this screen and make it mandatory.Clear the value of Vendor field with a Post Function while after transitions out of Waiting for Vendor status.
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Open Timepiece reporting page.
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Select the project in which your requests reside (or set any other filter to get the issues to report on).
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Switch to ANY FIELD DURATION report.
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Click the History fields buttonClear any already selected fields if there are any.Select Vendor field as a History Field.Click Apply.
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Select your business calendar if you defined one.
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Select the appropriate start and end dates.
The report will show how much time each of your issues spent waiting for each vendor.
You can of course also use average or sum reports on this data.
